Background Following recent local elections on the Isle of Wight, the council welcomed a fresh intake of councillors. Many … Read more about Adapting Socitm’s AI guidance for elected members – Isle of Wight Council
Overview In early 2025, Norfolk County Council needed to deliver emergency financial support quickly to residents experiencing sudden financial … Read more about Using AI automation to deliver rapid crisis support at scale – Norfolk County Council
Q. What led you to ask Socitm to review your digital and ICT strategy? In 2023, Folkestone and Hythe … Read more about Using WeChange.AI to increase technology utilisation – Folkestone and Hythe District Council
Challenges The council encountered challenges in collecting and using residents’ personal data, including equality data, for the planning and … Read more about Data charter and AI technologies – Camden Council
Challenges Increasing demand on council services means capacity of frontline staff is tighter than ever. For Swindon Borough Council, … Read more about Magic Notes for adult social care – Swindon Borough Council
Challenges Main challenges were: Approach Demonstrations of copilot played a crucial role, not only showcasing technology’s capabilities but also … Read more about Social care and Microsoft 365 Copilot – Barnsley Metropolitan Council
Challenges In the development and deployment of the translation tool, several significant challenges were encountered: Approach The emerging technology … Read more about Translation costs cut by the use of Amazon Translate – Swindon Borough Council
Challenges In the development and deployment of Simply Readable, several significant challenges were encountered: Approach A local volunteer focus … Read more about Easy Read AI solution – Swindon Borough Council
Challenges Hillingdon Council provides services to around 310,000 residents and despite efforts to enhance the functionality of its online … Read more about AI-driven citizen contact system – Hillingdon Council
Background The journey began when the council received an update from Socitm, introducing the guidance, developed in partnership with … Read more about East Riding Council successfully develops generative AI usage policy using Socitm template
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Latest resources
Maintaining a contract registry under the Procurement Act 2023 and Local Government Transparency Code is a familiar statutory requirement. … Read more about Turning your statutory contract registry into a tool for financial control
Reinventing service management for an era of financial pressure, organisational change and agentic AI Local government is approaching a … Read more about The intelligent council: Beyond tickets, beyond silos, beyond the status quo
Digital leaders are usually confident they understand their organisation’s technology estate. Yet many councils rely on unofficial tools, spreadsheets … Read more about Shadow systems: what unofficial tools reveal about your organisation
Your residents are already asking AI about your services. They’re pasting council letters into ChatGPT and asking what they … Read more about Your next service user may be an agent
At a glance Two serious security flaws have been found in PHP software used by many websites and online … Read more about PHP2Shell: What local government needs to know and do
