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Home / AI@Socitm / Case studies

AI@Socitm

Case studies

Discover public sector case studies of AI adoption and implementation.

Case Study | loti.london

Lessons from using Microsoft 365 Copilot – Ealing Council

Case Study | YouTube.com

Emerging Technology team discuss council’s use of AI – Swindon BC

Case Study | microsoft.com

Using Copilot for Microsoft 365 – Oxford Uni Hospitals

Case Study | equalityhumanrights.com

Trialing homelessness predictions using AI – Maidstone BC and Kent CC

Case Study | equalityhumanrights.com

Use of AI-powered chatbot – London Borough of Barking and Dagenham

Case Study | equalityhumanrights.com

Equality considerations when commissioning AI-based technologies – London Borough of Camden

Case Study | equalityhumanrights.com

Engaging with residents to understand the equality impact of using AI – London Borough of Camden

Case Study | microsoft.com

Using Microsoft Copilot – Buckinghamshire Council

Case Study | microsoft.com

Using Copilot to drive further efficiencies, including in its contact centre – Torfaen CBC

Case Study | UKAuthority.com

Developing an AI tool to detect trauma in emergency responders – University of Strathclyde

Case Study | thinkdigitalpartners.com

Using Beam’s Magic Notes in adult social care – Swindon BC

Case Study | Futurescot.com

AI can cut waiting times for hip replacement surgery – Aberdeen University

Case Study | telford.gov.uk

Use of ‘Ask Tom Telephony’, the council’s digital assistant – Telford & Wrekin Council

Case Study | ics.ai

Using Phone-AI in local government – Renfrewshire Council

Case Study | computerweekly.com

Deployment of AI and chatbots – Derby CC

Case Study | ics.ai

Insights from a customer services AI assessment – Telford and Wrekin Council

Case Study | government-transformation.com

Digital transformation with AI and Internet of Things (IoT) – Oxfordshire CC

Case Study | ukstories.microsoft.com

Use of Microsoft AB-1 chatbot to handle queries on refuse collection, school term dates and council tax – Aberdeen CC

Case Study | 9 December, 20247 June, 2024

London Borough of Hillingdon

Case Study | westminster.gov.uk

Using AI technology to report waste, fly tipping, graffiti and animal fouling – Westminster CC

Case Study | ebi.ai

Using AI to answer more calls instantly while spending less money – Coventry CC

Case Study | microsoft.com

How to rapidly deploy Microsoft 365 Copilot – Scottish Water

Case Study | ukauthority.com

Adopting generative AI policy – East Riding Council

Case Study | microsoft.com

Social workers using Copilot – Barnsley Council

Case Study | netcall.com

Implementing Netcall chatbot automation – Worcestershire CC

Case Study | Outsystems.com

Using OutSystems to deliver public-facing self service – Worcestershire CC

Case Study | digileaders.substack.com

Using Easy Read to make access to vital information service accessible – Swindon BC

Case Study | gossinteractive.com

Using AI to optimise internal processes, external citizen services and generate content – West Berkshire Council

Case Study | pagesuite-professional.co.uk

Ethical use of AI for decision-making in connected places – University of Cambridge

Case Study | aws.amazon.com

Use of Saasyan to monitor student’s digital behaviour – Dept. for Education of South Australia

Case Study | aws.amazon.com

Translation costs cut by the use of Amazon Translate – Swindon BC

Case Study | ics.ai

Deploying AI to transform customer service, adult social care and debt recovery – Derby CC

Case Study | microsoft.com

The impact Copilot could have on daily duties of Social Services – Wales

Share your case studies

If you would like to share any thoughts or feedback, or any AI case studies for inclusion on AI@Socitm, please contact our team on hello@socitm.net

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