10 key questions for public sector leaders – Infographic
Public services are operating in an increasingly complex digital environment, where expectations are rising and change is constant. Through … Read more
Socitm 2025: The year in review
Governance We continue to strengthen the way Socitm is governed As a management team we have made several changes … Read more
Socitm’s AI benchmarking pilot and Coventry City Council’s use of AI
Challenges Several challenges were identified by Socitm and Coventry regarding AI implementation: Approach Step 1 – Microsoft 365 Copilot … Read more
How Socitm benchmarking supports data-driven decision making – Argyll and Bute Council
Q. Why did you start using Socitm’s benchmarking service? I have been with Argyll and Bute Council since 2004. … Read more
Socitm benchmarking survey exposed a need for transformation support – Dorset Council
Q. As a relatively new unitary authority formed in 2019, what were your reasons for using Socitm’s benchmarking and … Read more
Using Socitm benchmarking to transform a service desk operation – Argyll and Bute Council
Q. How has Socitm benchmarking helped you improve your service desk operation? Six years ago, we noticed that our … Read more
Data charter and AI technologies – Camden Council
Challenges The council encountered challenges in collecting and using residents’ personal data, including equality data, for the planning and … Read more
Tech-tastic tale! Ctrl+Alt delivering digital transformation – Brent Council
Challenges Digital exclusion: An independent review in 2020 found that 19% of adults in Brent did not have access … Read more
BarNet Zero campaign – Barnet Council
Challenges Approach Discussions about climate change at the Barnet’s Citizen Assembly, led to five themes to help drive Barnet’s … Read more
The Local Fairness Initiative (LFI) − Dundee City Council
Challenges Approach Engaging over 150 residents in a multi-stage process involving film making, interviews, photographs and questionnaires. Key themes … Read more
Independent Living Technology Enabled Care (TEC) − Reading Borough Council
Challenges Approach Once standard patterns were established after a two-week period, the system was able to generate notifications if … Read more
Magic Notes for adult social care – Swindon Borough Council
Challenges Increasing demand on council services means capacity of frontline staff is tighter than ever. For Swindon Borough Council, … Read more
Social care and Microsoft 365 Copilot – Barnsley Metropolitan Council
Challenges Main challenges were: Approach Demonstrations of copilot played a crucial role, not only showcasing technology’s capabilities but also … Read more
