Explore how digital innovation is transforming Welsh communities and empowering future-ready public services

AI Agents in action: Live Demo of three council solutions that work

Authors and contributors: John Hebditch, Darren Jumnoodoo
YouTube video

Your staff spend hours searching through policy documents. Citizens wait days for simple answers. Teams handle the same basic queries repeatedly while complex cases pile up. Sound familiar?

Join us as we demonstrate three proven AI solutions that address these universal challenges: an autonomous customer service agent that handles routine inquiries 24/7, an internal policy discovery assistant that empowers staff with instant access to accurate information, and a citizen services agent that pre-qualifies requests and ensures complete submissions from the start. And the good news is, they cost less than you might think.