Preventing credential theft: Five action points for local authority help desk staff – Infographic

Fraudulent multi-factor authentication (MFA) reset requests are a significant risk for local authority help desks. Attackers exploit the legitimate process of assisting users with login issues to gain unauthorised access, often by taking advantage of compromised user accounts, such as email, that may lack sufficient security measures like MFA themselves. This infographic outlines five action points local authority help desk staff can take to help prevent credential theft.