Your residents are already asking AI about your services.
They’re pasting council letters into ChatGPT and asking what they mean. They’re asking Gemini whether they qualify for support, or when their bins are collected. Sometimes they never visit your website at all.
Which raises a question most councils have never asked: what is the AI actually telling them?
Jess Chambers, senior product enablement specialist at Silktide, has been finding out. Join her for a look at what happens when machines start reading council content on behalf of residents – what they get right, what they get wrong, and what makes a difference. Practical, occasionally unsettling, and focused on what councils can do now.
Homework, if you dare: before the session, ask an AI chatbot how to apply for a service your council provides. Bring the answer.
Jessica Chambers
Senior Product Enablement Specialist, Silktide
