Transforming LGR communications with Teams‑enabled SIP and AI reception services

Local Government Reform continues to reshape your service delivery. Effective communication infrastructure has never been more critical.

Councils like your are seeking ways to modernise telephony, streamline contact-handling, reduce operational overheads, and improve the citizen experience without overcomplication.

What on the agenda?
Join Beckett to discover how you can bring together legacy telephony estates, remove PBX dependencies, and improve responsiveness using a Microsoft Teams–centric model – enhanced by AI-powered call routing.

Why Teams‑Enabled SIP Trunks? SIP with native Teams integration:
- Supports your LGR consolidation.
- Delivers instant cost savings
- Enables flexible migration from fragmented legacy systems.
Introducing the VOCA AI Receptionist
See how conversational AI automates switchboard tasks, handles high call volumes, and improves citizen satisfaction – without compromising on human oversight.
Security, resilience and compliance
Discover how Becketts’ platform ensures PSN‑aligned security, robust failover, and adherence to public sector compliance requirements.
Real‑world LGR use cases
Practical examples of how other organisations have unified their communication estates, improved call handling, and reduced operational pressures (during and after reorganisation).
Live demonstration
A walkthrough of the VOCA AI Receptionist in action, including natural‑language call routing and Teams‑based voice delivery.

You’ll leave with a clearer understanding of:

How LGR organisations can modernise voice services with minimal disruption
How AI reception services enhance citizen engagement
A practical roadmap for transitioning from legacy telephony to a unified, cloud-first model
The proven financial and operational benefits of Teams‑Enabled SIP delivered by Beckett Voice and Data

Who This webinar is ideal for:

ICT and Digital Transformation Leaders
ICT, Telephony and Network Managers
Customer Services and Contact Centre Teams
Local Government Reform Programme Leads
Anyone planning a migration to Microsoft Teams Phone

Who can join our events?

Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.

Attendance is included in our membership and partnership packages. A fee may apply for non-members. Please see individual event registration details for more information.