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Change Agent Reflector

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We are looking forward to seeing you.

Date & time

  1. 12 September 2024 09:00 - 16:30
  2. 19 September 2024 09:00 - 13:00
  3. 26 September 2024 09:00 - 13:00
  4. 3 October 2024 09:00 - 13:00
  5. 10 October 2024 09:00 - 13:00
  6. 17 October 2024 09:00 - 16:30


  1. Teams
  2. Teams
  3. Teams
  4. Teams
  5. Teams
  6. Teams


The Change Agent programme is a collaboration between Microsoft, Socitm and every public sector body we work with.

Our aim is to train at least one person in every public sector service to be a catalyst for change, connecting them with others in similar roles to innovative create communities of practice.

The Change Agent programme is designed to work alongside existing change efforts, with some authorities planning to use this as their main catalyst for change.

The programme provides a foundation, even intermediate understanding, of a range of tools that authorities are deploying or already benefiting from, such as SharePoint, Teams and the Power Platform – including Power BI.

As a Change Agent you will:

  • Learn skills that to make your service more efficient and sustainable
  • Develop technical abilities to help yourself and your service
  • Learn how to get the most from your data assets
  • Gain an understanding of the opportunities to automate processes
  • Become more aware of the technology available to you and your colleagues to save time, remain compliant and support colleagues & residents
  • Join a community of Change Agents in similar roles from across the UK
  • Gain skills that will support you throughout your career


Recording of Teams: These will be used for reference only and not used for promotional purposes


  1. 09:00 Overview of day 1 - Skills to change

    Learn a range of skills from expert tutors at Socitm on how to understand, introduce, manage and lead change.

    The topics we will cover are:

    • The Change Agent programme
    • Learning styles
    • Growth mindset
    • Leadership
    • The human side of change
    • Change management
    • Design thinking



We’re looking for people who:

  • Are curious and enjoy learning
  • Want to help their service be more sustainable
  • Enjoy helping others
  • Recognise technology as an enabler to change
  • Enjoy problem solving

You don’t need to be particularly technical (a basic level of ability is helpful – or a keenness to learn!)

A commitment to the whole programme is mandatory. Participants must have good communication skills and be willing to contribute with enthusiasm and energy.  


I’m not a Socitm member, can I take part?
You don’t need to be a Socitm member, just have an existing arrangement with Microsoft and be a local public service provider.

What are the benefits, for my colleagues, of me attending this course?

Great question! We actually cover the science of this on day two. Essentially, you undoubtedly understand your service, and the Change Agent course teaches you about how to change well, with the technology to help enable that change, as when you combine the three (service knowledge, how to change and tech), you can show the art of the possible in a way that is truly relevant to your colleagues and service. That is the key.

How many Change Agents can we send on the course?

As many as you want! But please note, it’s best to consider the capacity your ICT, Change or Business Relationship Management (BRM) function have to support your Change Agents, as they’ll likely want to use some of the technology they’ve been shown (such as Shifts in Teams, Lists or Power Automate), so ensuring you land short term wins and keeping up the momentum is important (Kotter’s change model day one of the course!)

If we’ve already attended the course, is it worth doing again?

As much as we’d love to have you back, places are limited and we want to upskill as many staff as possible. It would definitely be worth looking at the recordings though on the technology that’s changed, or to watch the new sessions.

I’m not very ‘techy’, but I would like to learn more, can I attend?

100% yes! In your question you’ve stated you want to learn more, which shows a “Growth Mindset” (covered on day one), so please come along and if you get stuck, just ask, as we can guarantee someone else will be hoping for some help.

Is the course virtual or in person?

Virtual, and we bring together people from across the UK (one of the funniest parts is doing a weather report as we have quite far reaching coverage!) We are planning an experiment to do a day in person on another cohort, and councils might choose to bring you together for part of the course, but it’s provided virtually for everyone.

Do I have to have my camera on?

You don’t have to… but it’s nice to have the camera on for as much of the course as you can cope with. We all have little challenges that mean it’s useful to keep our cameras off, but it’s so much more rewarding for those presenting if they can see the people. Most attendees have their cameras on in breakout rooms (groups of 4-8) and sometimes for the main sessions.

How interactive are the sessions?

To keep things interesting there’s a lot of questions, discussions, breakout rooms and use of Teams tools such as polls and quizzes. Please know, if people would prefer not to be asked questions that’s absolutely fine and you can simply let us know before or as the course starts as we want to make the sessions as welcoming and accessible as possible.

If I have an urgent meeting or call during the course is that a problem?

Things happen, life happens, work happens, it’s fine. We ask that you have your managers blessing to attend, and hopefully that gives you the time to commit to the course, but we understand life is a juggling act.

What technology do you cover on the course that require a license beyond those included with E3 or E5, or that incur a cost for using cloud services?

We show the Power Platform with a focus on what you can achieve with the functionality everyone has with E3/E5, but we do detail all the functionality else we’d only be telling a fraction of the story. With the data and AI sessions, there are references to cloud services, but not specifically aligned to products as those sessions are about the art of the possible. The vast majority of the course demonstrates technology you have, and how to approach a transformation programme

We have an existing Change Programme, should we send staff?

One of the key benefits of the Change Agent course that has been noted time and time again is the opportunity to collaborate with other councils, and we tend to have 35+ councils on each course. For that reason alone, it’s worth sending people, and we’re sure they’ll learn something new.

Can we have a list of our council staff that have signed up?

Yes, if you contact the Socitm team they can help with a list for your local authority, please contact us.