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Mastering local government IT service delivery challenges with ITIL4 processes

Authors and contributors: Sam O Neill, Jay Bridgen

The UK public sector is navigating a challenging macroeconomic environment marked by increasing expectations for service, tight budgets, and the critical need for secure and efficient IT operations.

Freshworks‘s webinar, tailored for IT leaders, explores how a modern approach to IT service delivery can help local government organisations to overcome these demands and continue to drive innovation.

Learn how others in local government have:

  • Transformed from reactive firefighting to proactive problem prevention
  • Aligned with ITIL4 frameworks to optimise incident, problem, and change management processes
  • Enabled fast and reliable IT support for internal and external users
  • Optimised resource allocation and reduced overheads without compromising service quality
  • Improved visibility & compliance with industry standards to mitigate security risks

Watch for practical insights to optimise operational performance, exceed internal customer expectations, and accelerate your digital transformation journey!