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ICT Shared Services (4/9) – Shared service types

Learning from success and failure

Authors and contributors: Martin Ferguson, Jos Creese

ICT Shared Services (4/9) – Shared service types

In this guide, we look at the variety of choices there are when it comes to designing a shared service. Some of the smallest examples simply start with an informal agreement, such as a memorandum of understanding (MOU), or by using ‘delegated authority’, which allows a council to share spare capacity and services with a neighbour. One size certainly does not fit all.