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ICT Shared Services (3/9) – The RASP model and how to use it

Learning from success and failure

Authors and contributors: Martin Ferguson, Jos Creese

ICT Shared Services (3/9) – The RASP model and how to use it

In this guide, learn how the ‘shared service readiness assessment’ tool (RASP) can be used as an aid to demonstrate and quantify risks and potential issues for a shared service. Hear from authorities which have used this model for success and the issues it flushed out including communication and engagement, together with the resulting relationships which had to be established.