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Briefing 100: Business transformation with systems thinking in Wiltshire

Visions of customer-centric, digital service delivery models are all the rage, “transforming our businesses” here and there, everywhere even, apparently… Every now and again it’s good to stop and reflect upon real world examples that are close to home. In a recent Socitm members’ meeting in Exeter, we heard from Wiltshire Council’s John Rogers about what is going on in the authority and thought it worth sharing more widely in the form of this Insight briefing. You can find Rogers’ original presentation at the Knowledge Hub website here.

Front cover for Briefing 100: Business transformation with systems thinking in Wiltshire

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