Socitm, the association for IT and digital professionals, has agreed a partnership with consultancy Boilerhouse to enable further development and promotion of its research, publishing and engagement activity around digital local services.
Boilerhouse will focus initially on development of Better connected, the Socitm research service that evaluates the customer experience of local public service websites and related digital activity.
Since it was first published in 1999, the Better connected report, based on an extensive annual review of all UK local authority websites, has become hugely influential in defining best practice in the design, delivery and promotion of local authority web and digital activity.
Boilerhouse will create a new digital platform then gather, analyse, distribute and promote the data and analysis content for the Better connected programme. Currently, this covers website design, function and content, digital transactions, digital engagement, social media and web management.
The platform will also enable promotion of Socitm’s research and content on related digital issues (for example the Website performance service, channel shift and take-up) and link this to Socitm’s research and services covering wider IT systems and infrastructures. Scope of this activity includes public service networks, customer and line of business systems, as well as issues like identity management, data and information sharing.
‘We are delighted with the partnership we have struck with Boilerhouse, a long-standing collaborator in many of Socitm’s research and publishing projects in the digital area’ says Socitm managing director Adrian Hancock.
Martin Greenwood, editor of Better connected adds: ‘Boilerhouse has an impressive track record as a practitioner in the development of web platforms, digital publishing, data research and visualization. This will enable development of Better connected to a new level of sophistication and will bring it to a much wider range of audiences.’
‘We are very excited by this challenge’ says Boilerhouse client services director Vicky Sargent. ‘The research methodologies that underpin Better connected are robust and respected, with many authorities using the best practice identified in the report as the basis for improvement. We now have the opportunity to get more of this work to a wider, more senior audience, communicating the opportunities of digital way beyond those who are already digital specialists. We can’t wait to get going.’
Boilerhouse is a digital design, development and communications consultancy working in public, private, and third sectors. We design and deliver web and digital tools for publishing, customer interactions, management of online communities, performance benchmarking, and data visualisation (graphs, charts and geographic maps). Boilerhouse is registered on the G-Cloud Framework.
Socitm is the professional membership body for leaders of IT and digitally-enabled services delivered for public benefit. Socitm also offers research and advisory/consultancy services and stages national/regional conferences and networking events for the IT and digital professional.
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