Perfect time to undertake a benchmarking exercise 20 November 2015
Registration is now open for both the UK and London Benchmarking ICT Groups 2016. The launch workshops will be in early May, with final results reports available in September 2016.
Update: We are committed to improving the service to better meet Socitm members' needs.
In 2015 we enhanced data validation by focusing the intermediate (second) workshop on this key task exclusively. Also in 2015 we successfully piloted using the Service Quality Assessment tool for the part of the benchmarking process where up to date KPI 1 User Satisfaction data is required. This has now been incorporated for 2016 benchmarkers.
Watch this short video to find out more: