Outsourcing ICT: Lessons learned 10 August 2018
There is no shortage of examples of ICT outsourcing contracts that have had problems – but many are, understandably, not happy to speak about it.
The list ranges throughout the UK, with some of the best-known examples being widely publicised by the press, if not by the councils themselves. In our latest Inform report, we have included a selection of examples that illustrate the changing environment and how public services are re-thinking the provisioning of ICT.
Among other things, this report examines the emerging approaches to outsourcing; outsourcing versus the cloud; the changing environment; and the role of SMEs.