Place shaping: success stories of digital
Focusing on the things that really matter locally, adapting to new, virtual ways of working, engaging communities, adopting a risk and trust-based approach to simplifying processes, enabling residents and businesses to access the services they need, improving productivity in adversity, sharing solutions … these and more can be found in our place-shaping stories of digital.
Online planning committee
Waltham Forest London Borough
Waltham Forest London Borough’s experience running a planning committee meeting on a virtual basis in an effort to deal with the social distancing restrictions during the coronavirus pandemic. Four councillors were physically present, accompanied by around 60 people taking part using Microsoft Teams video conferencing, combined with Logitech hardware, a terminal access point for connectivity, a Rally camera for ultra HD imaging and a single Rally speaker and microphone pod for the audio element. The meeting dealt with a major house building plan that the council did not want to delay under the current restrictions.
Simplify, standardise and share: services for people requesting support
Buckinghamshire and Camden Councils
Buckinghamshire and Camden Councils, working with consultancy FutureGov, have developed new online services for people requesting support during the COVID-19 pandemic. An impressive example of local authorities using what they already have – in this case code for finding support in adult social care – to quickly build something new then making it available for others to re-use, the prototype for the services is now available on GitHub. It shows the importance of an open approach by public authorities to their digital efforts, and how the principles advocated by public sector IT association Socitm – Simplify, standardise, share – can be a great asset in responding to a crisis.
Virtual council meeting
Métropole de Lyon
Virtual meeting of the council of Métropole de Lyon with the President, the Chief of Staff, the Director General of Services, the Presiding Secretary and group chairs presiding. They were connected with 120 connected elected officials taking part, who were all able to vote electronically. Eight deliberations took place, including the emergency aid plan during five hours of debate.
Local Digital good news stories in response to the COVID-19 pandemic
Ukauthority.com’s online news platform contains a wealth of information on the rapid innovations and solutions being developed by councils and their partners to address the local challenges presented by COVID-19.
Assessment planning framework for adult social care
Brighton & Hove City Council
Brighton & Hove City Council’s adult social care team has created a new interim assessment and support planning framework in response to the planning and logistical challenges caused by the COVID-19 crisis. It supports quick and effective professional decision making about the use of easements in line with the Coronavirus Act and Ethical Framework. The challenge of re-designing well-established processes and infrastructures for assessment, care and support planning and approval of packages to enable such prioritisation of resource is even more challenging with the additional pressures of dealing with lack of staffing capacity, remote working and senior management teams responding to a rapidly changing situation.
Low code applications in response to COVID-19
Worcestershire County Council
In mid-March, two developers were tasked with developing a range of apps for different departments across the authority in response to the developing pandemic, and were joined by two additional developers later in the month. Applications include matching volunteers to requests from vulnerable people, staff redeployemnt, staff absences due to Coronavirus, existing medical condition declarations, care experience and Coronavirus testing requests and results.
Detailed review of a London Borough response to COVID-19
London Borough of Wandsworth
One of the first detailed accounts of what this crisis looks like in a busy inner London borough. This paper provides the facts and figures behind the scale of the crisis that has unfolded. It sets out the heroic efforts of council staff from across all services and working with our partners to shield the vulnerable, provide food for those who need it, accommodation for the homeless, support to our businesses, leadership to our communities and public services in an instantly transformed way.
Telecare support for citizens through the pandemic
Trikala Municipality, Greece
Reshaping home care and social services during COVID-19
Issy-les-Moulineaux Municipality, France
Flexible and remote working
Liverpool City Council