ICT benchmarking

Delivery module
The Improve Delivery module provides insight into the relative size of your ICT service, and how you develop your staff. It helps to identify if you are investing in the correct end-user devices; if you have the correct level of staffing and whether you are adopting the best policies to assist those staff . To take part in the service, each participating organisation must provide a count of staff, devices and end-users and state your approach to staff training and wellbeing.
Cost module
The Improve Cost module examines the cost efficiency of your ICT service. By comparing your organisation with others, you can identify areas for cost reduction and those that require additional investment. As well as measuring the overall cost, it monitors device, support and network costs. You need to provide details, such as number of users, devices and staff, and additional data.
Performance module
The Improve Performance module looks at the relative performance of your ICT service. It shows how your project performance, key systems availability and incident resolution rate compare to similar organisations. You will also see which governance standards are being adopted by other organisations. As with all modules, you’ll be asked a series of questions to ensure greater precision.