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Service Design Maturity Assessment (SDMA)

Our Service Design Maturity Assessment (SDMA)  offers an insight into the progress your organisation has made as a whole. Rather than considering only the technologies and methods that are being applied, the SDMA asks 27 questions across nice areas:

  • vision and leadership
  • customer experience
  • people, culture & skills
  • system methodologies & standards
  • service design thinking
  • governance, risk & delivery
  • digital applications and processes
  • data & insight
  • technology and infrastructure

The SDMA is designed to be accessible for all members of your organisation, not just IT and technical teams. This is done to ascertain how service design is affecting your users at the ‘coal face’.

Your Tableau report will show not only how you rate in each of these 9 areas, but also show if there is a clear consensus of opinion in these ratings and/or if any parts of your organisation are not receiving the anticipated benefits.

The report also includes a brief action plan showing where improvements can be made.

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