Service Design Maturity Assesment (SDMA)
In partnership with
Use Improve SDMA to gain a consensus on whether new services are truly being designed with the end user in mind.
FOCUS ON THE FUTURE
Gain insight into the your organisation's progress
In addition to giving an overview of the organisation, it reveals the progress felt within individual service areas. Rather than focus on peer analysis, it investigates the status of your service and points toward future actions.
The SDMA is designed to be accessible for all members of your organisation, not just IT and technical teams. This is done to ascertain how service design is affecting your users at the ‘coal face'.
The service asks 27 questions across nice areas:
vision and leadership
people, culture & skills
system methodologies & standards
service design thinking
governance, risk & delivery
digital applications and processes
data & insight
technology and infrastructure
Your SDMA results will be displayed in a clean, concise way, on your Tableau dashboard.
see your rating in each of the 9 areas
show if there is a clear consensus of opinion in these rating
see if any parts of your organisation are not receiving the anticipated benefits
receive brief action plan showing where improvements can be made