"> *** CANCELLED *** Share National - Cymru » Socitm
Don't miss out!

President's Week 2020 June 8 - 12

Become a Socitm member today

Join a vibrant community of digital leaders who share a passion for transforming local, regional and national public services.

Find Out More

Become a member  

Home » Events » *** CANCELLED *** Share National – Cymru

*** CANCELLED *** Share National – Cymru

Map Unavailable

Date/Time
Date(s) - 19/05/2020
9:15 am - 4:00 pm

Categories


*** CANCELLED *** Share National – Cymru

19th May 2020

Service Design & Transformation

Host: Huw McKee
Executive Partner: Microsoft

 

*** Please note this event has now been cancelled. If you are registered to attend the event your registration will now automatically be cancelled. If you have any questions, please contact events@socitm.net.

Partnering at our events is about exploring new possibilities and enjoying fantastic networking opportunities: you’ll meet leading public sector figures and get to present your business ideas.

We have a full range of partnership opportunities available at Share Cymru 2020. For an informal discussion on the event and opportunities to engage with the Socitm audience, please contact hello@socitm.net or call 01604 709456 and ask for Aimie Francis.

Microsoft logo

Microsoft
Main partner

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Technology is playing an increasing role in everything we – and our customers – do, shaping growth, disrupting industry landscapes and providing the catalyst for transformation. Both the challenge and opportunity for business leaders is to harness the disruptive force of technology to be more agile, fuel efficiency, and ultimately shape their destiny. Digital transformation represents the application of Microsoft’s ambitions – the opportunity for businesses to think and operate like digital companies in the way they engage their customers, empower their employees, optimize their operations and transform their products.

At Microsoft, we understand the digital transformation challenges and opportunities for our government customers. We’re enabling state and local governments to better serve and protect citizens by connecting people, systems, and information resulting in more impactful outcomes. Microsoft enables digital transformation of government with an integrated, flexible, and trustworthy approach that offers a choice of public, private and hybrid cloud services.

www.microsoft.com

Capita logo

Capita

Capita IT and Networks are a leading UK provider, delivering IT services and network solutions. Our service offering covers everything from strategic and technical consulting, through to complete outsourcing.

Our focus is split into two key areas; IT Services and Network Solutions. Together, these businesses enable us to offer an exceptional range of capabilities, delivered flexibly in line with your needs.

IT services

We provide infrastructure, technology and application support services to customers with complex and demanding business requirements. Our portfolio covers core IT services such as data and application management, service management and data centre and cloud capabilities, as well as strategic and technical consultancy.

Network solutions

We design, build, operate and optimise every form of network service, from Local Area Networks to the Cloud. Our partnerships with the major UK telecommunications service providers enables us to deliver network coverage across the whole of the UK.

Our Networking Solutions business also includes our Customer Engagement team, responsible for delivering the technology to support 35,000 contact centre agents.

www.capita.com

Dell EMC logo

Dell EMC

Our story began with two companies and one shared vision: to provide greater access to technology for people around the world. Dell Technologies is instrumental in changing the digital landscape the world over, fuelled by the desire to drive human progress through technology.

Visit the Dell EMC website

Canon logo

Canon

Canon helps organisations deliver on their business plans. As a world-leading innovator since 1937, we leverage an unrivalled portfolio of high-quality imaging technology and services for the management of documents – at every stage of their lifecycle. Each day, 11,000 highly skilled and friendly Canon professionals work alongside businesses in more than 116 countries in EMEA, combining keen advice on specific business challenges, industries and processes, with an understanding of local market dynamics. A member of the Global Fortune 500, Canon is today one of the world’s most admired and trusted brands, and the most innovative imaging company of all time. With sustained financial stability, solid processes, and with continued commitment to R&D investments, you can continue to trust us and be sure that together we will keep growing and innovating into the future.

www.canon.co.uk

IP Performance logo

IP Performance

IP Performance, your friendly network engineering consultancy – Web, cloud and network security, 24/7 technical support

How can we be of service? We live to support our customers and their networks, both on-prem and in the cloud. Since 1994 we’ve designed, delivered and supported integrated solutions for public sector organisations from the world’s leading networking and security technology vendors.

From same-day hardware repair with proactive monitoring, to weekend and out-of-hours professional services and consultancy – we can help, onsite and remote, 24/7/365. As professionals, we offer the best possible service to our customers and are accredited to ISO 9001:2008, ISO 27001:2013, Cyber Essentials and Cyber Essentials Plus (pending audit Feb 2020); Project Managers are all fully certified (PRINCE2 / MSP) and ITIL trained.

Our manned Service Desk and supporting Technical Assistance Centre (TAC) are based in Bristol, managing 70+ engineers and 15 Spares Centre’s across the UK to deliver bespoke SLA’s and Remote Technical Support around the clock. All technologies are tested extensively in our labs by our network architects and senior engineers, and we offer Managed Services from the UK’s most secure Data Centre.

Contact us today via marketing@ip-performance.co.uk for specialist advice, consultancy and support – we’re here to help.

www.ip-performance.co.uk

silktide logo

Silktide

Founded in 2001, Silktide help over 1,000 customers analyze tens of millions of websites every year. Our users are found in over 900 cities around the globe. We aim to cover almost every aspect of an organization’s web presence, including content, accessibility, marketing, mobile, social, speed and legal compliance. Our customers rely on us as independent experts in all aspects of the web.

Silktide are our chosen 2020 accessibility partner

Visit the Silktide website

09.15 – Registration & Breakfast

 

09.30 – Chairs opening remarks
Tim Jones, Socitm Chair

Our Chair, Tim Jones, Service Director at Rhondda Cynon Taf County Borough Council, introduces the day’s agenda and welcomes delegates to Wales’ premier event for digital leaders in the public sector.

 

09.45 Keynote
Paul Orders, CEO, Cardiff Council and Neil Prior, Independent Consultant, Pembrokeshire Council

Cardiff is growing more quickly than any British city apart from London, and more quickly than the rest of Wales combined. While this is great for people and the economy, it creates challenges. Pollution, congestion and waste all increase in a thriving urban environment and demands on services grow as the population does. In this session, Cardiff Council CEO, Paul Orders, outlines his vision for a digitally connected place delivering accessible and responsive services for its people and communities. He also explains the geographical and societal idiosyncrasies that have helped shape his vision and drive his strategic aims. Paul is joined by Neil Prior, Independent Councillor at Pembrokeshire County Council and the Welsh Local Government Association’s deputy spokesperson for digital and innovation. Neil is a passionate advocate of empowering people to reach their potential through innovation and collaboration. He is dedicated to the development of people-centric, place-based services and will be giving practical advice and counsel as to how best accelerate the progress of individuals and teams attempting to lead change in local government.

 

10.15 – Workshop 1
Isabelle Bignall, CDO, Cardiff Council, Huw McKee, Head of IT and Digital Transformation, Conwy Council and Socitm’s Vice President and Faith La Grange, Director Local and Regional Government, Microsoft

In 2018, Isabelle Bignall was appointed as chief digital officer at Cardiff City Council. This was a brand-new role created in response to a strategic aim of delivering ‘digital by default’ services at a time of exponential urban growth. From the outset, Isabelle focused on developing an end-to-end digitisation of council services, beyond merely “bolting on” digital to existing processes. Isabelle has worked closely with Microsoft to design and transform services that directly impact positively upon people’s outcomes. Together with Microsoft’s Faith la Grange, Isabelle’s interactive workshop facilitates a practical exploration of the tangible possibilities and implications of implementing innovations such as smart cities, using emerging technology such as AI to deliver service improvement and focusing on technology for the over-85s.

 

11.05 – Elevator pitches

Our partners will talk about the impact of their products and services in improving outcomes for citizens and businesses.

 

11.15 – Break

 

11.45 – Workshop 2
May-N Leow, Head of Local Digital Collaboration, MHCLG, Helen Wall, National Lead, GDS, Simon Renault, Project Manager, Welsh Government

May-N Leow is Head of local digital collaboration unit for MHCLG. Appointed in July last year, she has a wealth of experience in both central and local government. Passionate about the pivotal importance of collaboration in the design and transformation of successful public services, May-N gives examples of cross-transferable best practice that can be readily tailored to meet the unique requirements of urban and rural communities across the differing geographical areas of Wales. Together with Helen Wall, GDS and Welsh Government’s Simon Renault, this workshop examines how to realise the potential of collaboration. For example, councils everywhere want to develop their relationship with the public, harnessing the potential benefits of coproduction. This is one of the hardest forms of collaboration, but if it succeeds, it can also be one of the most fruitful outcomes. To do it effectively, councils need to understand why the public would want to work with their council. Part of the process of collaboration is about sharing what works- and what doesn’t. Trialling new ideas is a risky exercise. Innovative, creative initiatives won’t always work but understanding what doesn’t work is essential to the process of driving improvement. This session illustrates how this philosophy is still applicable when applied to distinctly different environments, such as England and Wales.

 

12.50 – Lunch

An opportunity to reflect upon the morning’s agenda while networking with peers and sector leaders.

 

13.50 – Workshop 3
Sheenagh Rees, Head of HR, NPT, Lynne Doyle, Training and Development Manager, NPT, Nadira Hussain, Director of Leadership Development and Research, Socitm

Neath Port Talbot Council’s Learning, training and development manager, Lynne Doyle, is joined by Head of HR, Sheenagh Rees, to share their experience of undertaking a detailed digital literacy programme designed to promote and develop skills across the council’s workforce. As well as sharing their successes, they outline the challenges they face and detail the innovative techniques the authority’s transformation board has implemented to overcome them. Not least, its strategic approach has been to engage leaders in the programme heavily. This is part of its core commitment to leadership development which the council considers vital. Following on from this, Socitm’s Nadira Hussain introduces our current Leadership academy Top Talent cohort. Top Talent helps participants accelerate their career progress by harnessing and honing their leadership skills. As part of the programme, the group present their findings in response to a challenge set by IP Performance: present a business case for securing the technology being used to facilitate flexible working, enabling workers to perform their roles and responsibilities regardless of location or device.

 

14.40 – Keynote
Kelly Watts, Head of Customer Services & Transformation, Powys County Council

Kelly Watts, Acting Head of Customer Services & Transformation, Powys County Council explains the authority’s commitment to using technology to transform its customer journey. The council started from the premise that users now increasingly expect access services 24/7. It recognised a need to radically transform to keep pace with the digital disruption and customer expectations while finding new ways to add value. Demographic trends, rurality, financial pressures and a need to improve performance in key service areas are key drivers for change withing the council and the effective use of digital tools and technologies is already mitigating some of these pressures. Through the establishment of a customer centred digital solutions workstream, the authority has ensured processes and interactions are designed around its customers and what they need.

 

14.55 – Keynote
Lee Davis, Head of Prevention & Support Services, Herefordshire, Martin Ferguson, Director of Research, Socitm, Sean Jenkins, Principle Innovation Fellow, ATiC

This workshop session will focus specifically on assistive technologies and how they can deliver preventative interventions. The context will be set with a summary of Socitm’s research priorities and findings on the promotion and development of wellbeing in the devolved nations. Lee Davis will share experience from the Herefordshire pilot as a good example of assistive technologies in action. The Assistive Technologies Innovation Centre at Trinity Saint David University of Wales (ATiC) will provide an overview of their research and lead the workshop.

 

15.25 – Keynote
Mark Adams-Wright, Marketing Director, Socitm Advisory

 

15.45 – Chair’s Closing Remarks
Tim Jones, Socitm Chair

 

15.55 – Finish

  • Public sector (Socitm members): FREE
  • Public sector (non-members): £195
Location
Event partnership

Partnering at our events is about exploring new possibilities and enjoying fantastic networking opportunities: you’ll meet leading public sector figures and get to present your business ideas.

We have a full range of partnership opportunities available at Share Cymru 2020. For an informal discussion on the event and opportunities to engage with the Socitm audience, please contact hello@socitm.net or call 01604 709456 and ask for Aimie Francis.

Microsoft logo

Microsoft
Main partner

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more.

Technology is playing an increasing role in everything we – and our customers – do, shaping growth, disrupting industry landscapes and providing the catalyst for transformation. Both the challenge and opportunity for business leaders is to harness the disruptive force of technology to be more agile, fuel efficiency, and ultimately shape their destiny. Digital transformation represents the application of Microsoft’s ambitions – the opportunity for businesses to think and operate like digital companies in the way they engage their customers, empower their employees, optimize their operations and transform their products.

At Microsoft, we understand the digital transformation challenges and opportunities for our government customers. We’re enabling state and local governments to better serve and protect citizens by connecting people, systems, and information resulting in more impactful outcomes. Microsoft enables digital transformation of government with an integrated, flexible, and trustworthy approach that offers a choice of public, private and hybrid cloud services.

www.microsoft.com

Capita logo

Capita

Capita IT and Networks are a leading UK provider, delivering IT services and network solutions. Our service offering covers everything from strategic and technical consulting, through to complete outsourcing.

Our focus is split into two key areas; IT Services and Network Solutions. Together, these businesses enable us to offer an exceptional range of capabilities, delivered flexibly in line with your needs.

IT services

We provide infrastructure, technology and application support services to customers with complex and demanding business requirements. Our portfolio covers core IT services such as data and application management, service management and data centre and cloud capabilities, as well as strategic and technical consultancy.

Network solutions

We design, build, operate and optimise every form of network service, from Local Area Networks to the Cloud. Our partnerships with the major UK telecommunications service providers enables us to deliver network coverage across the whole of the UK.

Our Networking Solutions business also includes our Customer Engagement team, responsible for delivering the technology to support 35,000 contact centre agents.

www.capita.com

Dell EMC logo

Dell EMC

Our story began with two companies and one shared vision: to provide greater access to technology for people around the world. Dell Technologies is instrumental in changing the digital landscape the world over, fuelled by the desire to drive human progress through technology.

Visit the Dell EMC website

Canon logo

Canon

Canon helps organisations deliver on their business plans. As a world-leading innovator since 1937, we leverage an unrivalled portfolio of high-quality imaging technology and services for the management of documents – at every stage of their lifecycle. Each day, 11,000 highly skilled and friendly Canon professionals work alongside businesses in more than 116 countries in EMEA, combining keen advice on specific business challenges, industries and processes, with an understanding of local market dynamics. A member of the Global Fortune 500, Canon is today one of the world’s most admired and trusted brands, and the most innovative imaging company of all time. With sustained financial stability, solid processes, and with continued commitment to R&D investments, you can continue to trust us and be sure that together we will keep growing and innovating into the future.

www.canon.co.uk

IP Performance logo

IP Performance

IP Performance, your friendly network engineering consultancy – Web, cloud and network security, 24/7 technical support

How can we be of service? We live to support our customers and their networks, both on-prem and in the cloud. Since 1994 we’ve designed, delivered and supported integrated solutions for public sector organisations from the world’s leading networking and security technology vendors.

From same-day hardware repair with proactive monitoring, to weekend and out-of-hours professional services and consultancy – we can help, onsite and remote, 24/7/365. As professionals, we offer the best possible service to our customers and are accredited to ISO 9001:2008, ISO 27001:2013, Cyber Essentials and Cyber Essentials Plus (pending audit Feb 2020); Project Managers are all fully certified (PRINCE2 / MSP) and ITIL trained.

Our manned Service Desk and supporting Technical Assistance Centre (TAC) are based in Bristol, managing 70+ engineers and 15 Spares Centre’s across the UK to deliver bespoke SLA’s and Remote Technical Support around the clock. All technologies are tested extensively in our labs by our network architects and senior engineers, and we offer Managed Services from the UK’s most secure Data Centre.

Contact us today via marketing@ip-performance.co.uk for specialist advice, consultancy and support – we’re here to help.

www.ip-performance.co.uk

silktide logo

Silktide

Founded in 2001, Silktide help over 1,000 customers analyze tens of millions of websites every year. Our users are found in over 900 cities around the globe. We aim to cover almost every aspect of an organization’s web presence, including content, accessibility, marketing, mobile, social, speed and legal compliance. Our customers rely on us as independent experts in all aspects of the web.

Silktide are our chosen 2020 accessibility partner

Visit the Silktide website

Agenda

09.15 – Registration & Breakfast

 

09.30 – Chairs opening remarks
Tim Jones, Socitm Chair

Our Chair, Tim Jones, Service Director at Rhondda Cynon Taf County Borough Council, introduces the day’s agenda and welcomes delegates to Wales’ premier event for digital leaders in the public sector.

 

09.45 Keynote
Paul Orders, CEO, Cardiff Council and Neil Prior, Independent Consultant, Pembrokeshire Council

Cardiff is growing more quickly than any British city apart from London, and more quickly than the rest of Wales combined. While this is great for people and the economy, it creates challenges. Pollution, congestion and waste all increase in a thriving urban environment and demands on services grow as the population does. In this session, Cardiff Council CEO, Paul Orders, outlines his vision for a digitally connected place delivering accessible and responsive services for its people and communities. He also explains the geographical and societal idiosyncrasies that have helped shape his vision and drive his strategic aims. Paul is joined by Neil Prior, Independent Councillor at Pembrokeshire County Council and the Welsh Local Government Association’s deputy spokesperson for digital and innovation. Neil is a passionate advocate of empowering people to reach their potential through innovation and collaboration. He is dedicated to the development of people-centric, place-based services and will be giving practical advice and counsel as to how best accelerate the progress of individuals and teams attempting to lead change in local government.

 

10.15 – Workshop 1
Isabelle Bignall, CDO, Cardiff Council, Huw McKee, Head of IT and Digital Transformation, Conwy Council and Socitm’s Vice President and Faith La Grange, Director Local and Regional Government, Microsoft

In 2018, Isabelle Bignall was appointed as chief digital officer at Cardiff City Council. This was a brand-new role created in response to a strategic aim of delivering ‘digital by default’ services at a time of exponential urban growth. From the outset, Isabelle focused on developing an end-to-end digitisation of council services, beyond merely “bolting on” digital to existing processes. Isabelle has worked closely with Microsoft to design and transform services that directly impact positively upon people’s outcomes. Together with Microsoft’s Faith la Grange, Isabelle’s interactive workshop facilitates a practical exploration of the tangible possibilities and implications of implementing innovations such as smart cities, using emerging technology such as AI to deliver service improvement and focusing on technology for the over-85s.

 

11.05 – Elevator pitches

Our partners will talk about the impact of their products and services in improving outcomes for citizens and businesses.

 

11.15 – Break

 

11.45 – Workshop 2
May-N Leow, Head of Local Digital Collaboration, MHCLG, Helen Wall, National Lead, GDS, Simon Renault, Project Manager, Welsh Government

May-N Leow is Head of local digital collaboration unit for MHCLG. Appointed in July last year, she has a wealth of experience in both central and local government. Passionate about the pivotal importance of collaboration in the design and transformation of successful public services, May-N gives examples of cross-transferable best practice that can be readily tailored to meet the unique requirements of urban and rural communities across the differing geographical areas of Wales. Together with Helen Wall, GDS and Welsh Government’s Simon Renault, this workshop examines how to realise the potential of collaboration. For example, councils everywhere want to develop their relationship with the public, harnessing the potential benefits of coproduction. This is one of the hardest forms of collaboration, but if it succeeds, it can also be one of the most fruitful outcomes. To do it effectively, councils need to understand why the public would want to work with their council. Part of the process of collaboration is about sharing what works- and what doesn’t. Trialling new ideas is a risky exercise. Innovative, creative initiatives won’t always work but understanding what doesn’t work is essential to the process of driving improvement. This session illustrates how this philosophy is still applicable when applied to distinctly different environments, such as England and Wales.

 

12.50 – Lunch

An opportunity to reflect upon the morning’s agenda while networking with peers and sector leaders.

 

13.50 – Workshop 3
Sheenagh Rees, Head of HR, NPT, Lynne Doyle, Training and Development Manager, NPT, Nadira Hussain, Director of Leadership Development and Research, Socitm

Neath Port Talbot Council’s Learning, training and development manager, Lynne Doyle, is joined by Head of HR, Sheenagh Rees, to share their experience of undertaking a detailed digital literacy programme designed to promote and develop skills across the council’s workforce. As well as sharing their successes, they outline the challenges they face and detail the innovative techniques the authority’s transformation board has implemented to overcome them. Not least, its strategic approach has been to engage leaders in the programme heavily. This is part of its core commitment to leadership development which the council considers vital. Following on from this, Socitm’s Nadira Hussain introduces our current Leadership academy Top Talent cohort. Top Talent helps participants accelerate their career progress by harnessing and honing their leadership skills. As part of the programme, the group present their findings in response to a challenge set by IP Performance: present a business case for securing the technology being used to facilitate flexible working, enabling workers to perform their roles and responsibilities regardless of location or device.

 

14.40 – Keynote
Kelly Watts, Head of Customer Services & Transformation, Powys County Council

Kelly Watts, Acting Head of Customer Services & Transformation, Powys County Council explains the authority’s commitment to using technology to transform its customer journey. The council started from the premise that users now increasingly expect access services 24/7. It recognised a need to radically transform to keep pace with the digital disruption and customer expectations while finding new ways to add value. Demographic trends, rurality, financial pressures and a need to improve performance in key service areas are key drivers for change withing the council and the effective use of digital tools and technologies is already mitigating some of these pressures. Through the establishment of a customer centred digital solutions workstream, the authority has ensured processes and interactions are designed around its customers and what they need.

 

14.55 – Keynote
Lee Davis, Head of Prevention & Support Services, Herefordshire, Martin Ferguson, Director of Research, Socitm, Sean Jenkins, Principle Innovation Fellow, ATiC

This workshop session will focus specifically on assistive technologies and how they can deliver preventative interventions. The context will be set with a summary of Socitm’s research priorities and findings on the promotion and development of wellbeing in the devolved nations. Lee Davis will share experience from the Herefordshire pilot as a good example of assistive technologies in action. The Assistive Technologies Innovation Centre at Trinity Saint David University of Wales (ATiC) will provide an overview of their research and lead the workshop.

 

15.25 – Keynote
Mark Adams-Wright, Marketing Director, Socitm Advisory

 

15.45 – Chair’s Closing Remarks
Tim Jones, Socitm Chair

 

15.55 – Finish

Pricing
  • Public sector (Socitm members): FREE
  • Public sector (non-members): £195
Become a Socitm Member today