North East

Overview

Growing our own – what are the career paths?

Our meetings can be face-to-face (with refreshments provided) or virtual (bring your own refreshments) and will be focused on Socitm’s policy themes. Within these themed meetings your regional committee is free to create an agenda that works best for you and your regional colleagues. If there’s something you would like to discuss or investigate with like-minded peers just let us know on hello@socitm.net and we will co-ordinate that with and for you.

Agenda

10:30 Arrival & T&C
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11:00 Welcome & Introductions
Bill Taylor, Regional Chair
11:10 .Growing our own from a Microsoft perspective
Mike Heath, Microsoft

My career highlights, passion for mentoring and Microsoft’s pledge on Digital Skills
11:30 Transforming customer engagement using a contact centre in the cloud
Will McLean, Sarah Green & Helen Longstaff, Northumberland
Adrian Hanley, AWS

Northumberland County Council have transformed the way they deal with customer engagement thanks to the AWS cloud-based Contact Centre “Amazon Connect”. The clunky, ageing, on-premise solution susceptible to cyber vulnerabilities has been replaced with a much more responsive solution allowing Northumberland the ability to rapidly adapt to demand as well as interrogate data to better inform the wider business how to provide a better service.
11:50 Socitm update
Dave Sanderson, Socitm
12:10 Elevator pitches
Paul Bright, IP Performance
Naz Juna, Blueprism
Rob Hartshorn, Hornbill
12:25 Recruitment - The challenges we're facing
Dave Sanderson, Socitm

Roundtable session – This session will focus on the challenges being faced within the sector, specifically on recruitment. We’ll have input from Councils and wider public sector organisations on the challenges they are facing and we’ll discuss their approaches to developing from within whilst addressing skills gap in the short, medium and long term.
12:55 North East update & closing remarks
Bill Taylor, Regional Chair
13:00 Carvery Lunch
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14:00 Finish
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Who can join our events?

Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.

Attendance is included in our membership and partnership packages. A fee may apply for non-members. Please see individual event registration details for more information.