Meet us in London on 19 October for a conference tackling what, why and how to use technology and data


Improve Autumn Workshop: Virtual


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This virtual workshop we will explore the key benchmarks identified across our four modules. During the group discussion of each metric, attendees will be able to learn from recent participants as they explain the circumstances behind their relative results.

Improve Autumn Workshop: Virtual event

Meet the speakers

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Changing the slide will show a different speaker from the event panel.

Matthew Fraser

Matthew Fraser

Technical Consultant, Socitm
Event chair


Click to show agenda - if on a mobile device
  1. Agenda Session 1
      Day 1
    1. 2:00 pm |

      Get to know your Improve consultant and fellow participants

    2. 2:05 pm |
      Understanding your report

      Overview of how benchmarking metrics are presented and understood.

    3. 2:15 pm |
      Did the Pandemic change things

      Discussion on whether the changes it forced ICT by the Covid-19 pandemic have impacted the views of the services in general.

    4. 2:35 pm |
      Key results

      Highlighting metrics of specific interest from the last twelve months.


    5. 2:55 pm |


    6. 3:05 pm |
      Focus on Delivery & Governance

      Discussion of observation related to the way that ICT is being delivered across organisations.

    7. 3:30 pm |
      Key observations on Cost

      Discussion of changes related to the cost efficiency of participants ICT.

    8. 3:55 pm |
      Key observations on Performance

      Discussion of how well participants are delivering their services.

    9. 4:15 pm |
      Communicating your results

      How you can use your results and findings



    10. 4:30 pm |

      Workshop ends.