OverviewClick to see overview - on mobile devices only
This virtual workshop we will explore the key benchmarks identified across our four modules. During the group discussion of each metric, attendees will be able to learn from recent participants as they explain the circumstances behind their relative results.Improve Autumn Workshop: Virtual event
Meet the speakersClick to view speakers - if on a mobile device
Changing the slide will show a different speaker from the event panel.
Matthew FraserTechnical Consultant, Socitm
AgendaClick to show agenda - if on a mobile device
Agenda Session 1
2:00 pm |Introduction
Get to know your Improve consultant and fellow participants
2:05 pm |Understanding your report
Overview of how benchmarking metrics are presented and understood.
2:15 pm |Did the Pandemic change things
Discussion on whether the changes it forced ICT by the Covid-19 pandemic have impacted the views of the services in general.
2:35 pm |Key results
Highlighting metrics of specific interest from the last twelve months.
2:55 pm |Break
3:05 pm |Focus on Delivery & Governance
Discussion of observation related to the way that ICT is being delivered across organisations.
3:30 pm |Key observations on Cost
Discussion of changes related to the cost efficiency of participants ICT.
3:55 pm |Key observations on Performance
Discussion of how well participants are delivering their services.
4:15 pm |Communicating your results
How you can use your results and findings
4:30 pm |Farewell