Submit your nomination for the 2024 Socitm Awards
This event has now ended.
Location – South Lanarkshire Council, Council Offices, Almada Street, Hamilton, ML3 0AA
This in-person workshop we will explore the results we have received in the last two years across our four modules. Attendees will be able to learn from recent participants as they discuss the circumstances behind their relative results.
Get to know your Improve consultant and fellow participants.
Overview of how benchmarking metrics are presented and understood.
Discussion on whether the changes it forced ICT by the Covid-19 pandemic have impacted the views of the services in general.
Highlighting metrics of specific interest from the last twelve months.
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An explanation of weighted gap and key driver analysis, and how these can inform your action plans.
Discussion of observation related to the way that ICT is being delivered across organisations.
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Discussion of changes related to the cost efficiency of participants ICT.
How you can use your results and findings?
Improving response rates to surveys.
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Discussion of how well participants are delivering their services.
An opportunity for participants to raise questions or topics, and to expand on observations made.
Workshop ends.
Matthew Fraser
Technical Consultant, Socitm
Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.
Attendance is included in our membership and partnership packages. A fee may apply for non-members. Please see individual event registration details for more information.
Public sector – contact Poppy Whelan. Private sector – contact Aimie Francis.