Meet us in London on 19 October for a conference tackling what, why and how to use technology and data


Improve Autumn Workshop

This event has now finished

For any questions or enquiries, please get in touch with Aimie Francis.


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Location – South Lanarkshire Council, Council Offices, Almada Street, Hamilton, ML3 0AA

This in-person workshop we will explore the results we have received in the last two years across our four modules. Attendees will be able to learn from recent participants as they discuss the circumstances behind their relative results.

Improve Autumn Workshop event
This event has now finished

For any questions or enquiries, please get in touch with Aimie Francis.


View full agenda(Scroll Down to Agenda)

Meet the speakers

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Changing the slide will show a different speaker from the event panel.

Matthew Fraser

Matthew Fraser

Technical Consultant, Socitm
Event chair


Click to show agenda - if on a mobile device
  1. Agenda Session 1
      Day 1
    1. 10:15 am |

      Get to know your Improve consultant and fellow participants.

    2. 10:25 am |
      Understanding your report

      Overview of how benchmarking metrics are presented and understood.

    3. 10:35 am |
      Did the Pandemic change things

      Discussion on whether the changes it forced ICT by the Covid-19 pandemic have impacted the views of the services in general.

    4. 11:10 am |
      Key results

      Highlighting metrics of specific interest from the last twelve months.

    5. 11:40 am |


    6. 11:55 am |
      Weighted Gaps & Key Drivers

      An explanation of weighted gap and key driver analysis, and how these can inform your action plans.

    7. 12:15 pm |
      Focus on Delivery & Governance

      Discussion of observation related to the way that ICT is being delivered across organisations.

    8. 12:55 pm |


    9. 1:45 pm |
      Overview of PowerBI reports


    10. 1:55 pm |
      Key observations on Cost

      Discussion of changes related to the cost efficiency of participants ICT.

    11. 2:35 pm |
      Communicating your results

      How you can use your results and findings?

      Improving response rates to surveys.

    12. 2:55 pm |


    13. 3:10 pm |
      Key observations on Performance

      Discussion of how well participants are delivering their services.

    14. 3:40 pm |
      Open Discussion

      An opportunity for participants to raise questions or topics, and to expand on observations made.


    15. 4:00 pm |

      Workshop ends.