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How can councils use mobile apps to provide a better (and more efficient) service?


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In this session we will be taking a look at how councils can use mobile apps to empower local people to engage with council services while lessening the burden for local authority teams.

This case study session will focus on the successful implementation of the MyNotts app at Nottinghamshire County Council. The app allows users to engage more purposely within their community – staying on top of the latest news and events with the ‘What’s On’ feature or utilising the in-built survey functionality to give constituents a voice on local issues and allowing the public to report highways maintenance issues was also a top priority. Launching in early 2020, the app provided a key channel of communication during the coronavirus pandemic.

Residents can now make the most of council services wherever and whenever, effortlessly available in the palm of their hands.

How can councils use mobile apps to provide a better (and more efficient) service? event

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Who can join our events?

Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.

Our events are included in our membership and partnership packages. A fee may apply for non-members. Please see event details for more information.

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Contact us to discuss your options.

Public sector – contact Poppy Whelan.

Private sector – contact Aimie Francis.