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ICT shared services: Learning from success and failure. Guide 7: Traits of succesful shared services

ICT shared services: Learning from success and failure. Guide 7: Traits of succesful shared services

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May 10, 2018

This guide reviews the evidence that we have collated from the shared service examples featured in this series of guides, in order to present the common traits of successful ICT shared services arrangements and the factors giving rise to success and failure.


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