ICT shared services: Learning from success and failure - Guide 3 - The RASP model and how to use it
December 12, 2017
In this guide, we offer new insights and tools to support local public service organisations and, in particular, their ICT leaders, as they embrace more and deeper shared service arrangements.
The previous guide examined the drivers currently shaping the scope of ICT shared services. This guide builds on that analysis, presenting a self-service readiness assessment tool that is based on a shared service programme model. The tool is designed for use before and during the implementation of shared service arrangements.
Later guides explore the types of models that are emerging, review the current state of shared service initiatives, and uncover the factors giving rise to success and failure.