Engaging Citizens Online part 5: Online tools within a needs assessment process
February 5, 2017
In Briefing 4 we talked about how online needs assessment covers four different aspects:
- Online referral
- Needs checklist
- Online review
- Carer’s self-assessment
From a software point of view, each aspect can be supported with very similar question and answer formats and so the software implementation is likely to be of comparable complexity. However, they have different impacts for the public and professionals. This briefing looks at each in more detail with examples from councils that are implementing various approaches. Each option raises policy and process issues – and even legal ones. Many of the established software suppliers will tell you that they have facilities for all of the scenarios that are easy to implement. In practice, councils have struggled to tailor them to their requirements and have not always achieved the take-up they hoped for.
What can we learn from councils that are implementing the different forms of online needs assessment?