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Engaging Citizens Online part 3: Business case for digital investment

Engaging Citizens Online part 3: Business case for digital investment

March 5, 2016

Increasing demands on adult social cases from an ageing population combined with increasing cutbacks in public expenditure are putting local authorities with social care functions under tremendous pressure.

Service redesign made possible by investment in digital solutions promises an efficient and effective response which both meets the duties of the Care Act 2014 and helps address the issues from rising demand and expectations. Surely this strategic change in direction is both necessary and inevitable. Why might we need a business case to prove it?

Clearly such a change will require investment in new ICT products and services. Suppliers will be only too keen to promote their offerings in the one part of local public services which now has a need to invest. However, there are many possible pitfalls for the unwary, eg in terms of the potential scale of the investment, the choice of product, the timing of implementation and the acceptability of new systems to those that will use them. A robust and well-argued business case should help steer councils away from those pitfalls and towards solutions that are appropriate to their local environment.

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