Engaging Citizens Online part 1: Identity and authentication
May 5, 2015
Self-service relies on trust between the customer and the provider. Confidence about the identity of the person at the other end of an electronic transaction is critical to developing trust in the system. Ever since the days of local e-government in the early 2000s, having a secure process for identity and authentication has been the holy grail for establishing long-term trust. As providers of social care information, advice and services, local authorities are planning for an upsurge in online demand, stimulated by the 2014 Care Act.
What steps should your local authority take for handling user identities for online social care?