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Engaging Citizens Online part 4: Planning online transactional facilities

Engaging Citizens Online part 4: Planning online transactional facilities

March 20, 2016

In Briefing 3 in this series we set out the overall approach to the business case for a council to offer online adult social care transactions to the public – in the context of increasing demand and reducing council resources. This new briefing assesses different possible areas for online facilities with pros and cons for each.

A wide range of software applications is being developed commercially and by public sector bodies – from self-assessment of need, through e-marketplaces, to smartphone apps for informal carers to monitor and plan their loved one’s care. Some of these replicate existing council processes in a self-service fashion in order to reduce demand on council staff time. Others focus more on enabling families and communities to self-care. Those responsible for public engagement by councils have difficult decisions to make as to where to focus their time and resources. This briefing will help you prioritise.

Yes, you know that digital public engagement is part of the solution, but what exactly brings greatest benefit in the short, medium and long term?


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