Briefing 80 - Buurtzorg Nederland a model for future public services
May 28, 2015
Austerity demands innovative ways of working. This may involve self-directing teams, ultra-lean management hierarchies, and organisational structures that are designed around the needs of the customer rather than the needs of the organisation. One such example is home care in the Netherlands. We explore how ICT supported daily operations and strategy. Is this approach transferable to the UK?