Overview
The latest developments in AI-driven content with ChatGPT by OpenAI are taking the world by storm, with its incredible ability to expertly answer questions and create content around unregulated public information.
Council customer services have struggled to achieve a high proportion of self-service adoption due to a variety of factors such as ongoing resident preference to use channels such as phone and email, as well as the impact of poor experiences from some digital alternatives. The question many councils are asking is how can AI-driven technology be applied to helping improve their customer service to residents?
SMART Customer Services can triple the level of resident self-service from to 20% to 60%, by focusing on high human traffic channels such as phone, email and live chat, as well as the traditional website chatbot channel.
As the UK market leaders in AI transformation we’re already helping customers achieve impressive deflection rates with digital self-service. GPT has the potential to transform the user experience even further. During this webinar we’ll be unveiling the latest update to SMART Customer Services for local government, displaying the possibilities of integrating GPT to further improve customer service user experience and outcomes across customer contact channels.
Martin Neale
Founder and CEO ICS.AI
