Resources and reading for designing services

Webinar Wednesday – Demystifying Digital Communications - The Trends to Watch

Webinar
Virtual (Teams)

This event has now ended.

Date & time

  1. 7 July 2021 13:00 - 14:00

Location

Overview

Demystifying Digital Communications – The Trends to Watch

Whether it’s unified communications, a cloud contact centre, or collaboration apps — more public sector organisations are embracing digital communication channels to sustainably enhance service delivery and drive cost improvements.

While choosing the right solution can transform your organisation, free up resources to provide a more efficient service and allow colleagues to work from anywhere, there are also some key digital transformation trends to avoid.

This session will explore the key ways digital communication channels can increase convenience and reduce costs while also providing a blueprint highlighting the pitfalls every IT leader should be on the lookout for.

Learn how organisations like Liverpool City Council, The London Borough of Barking and Dagenham and Sefton Council are:

  • Handling incoming calls more efficiently
  • Empowering an agile workforce
  • Using AI and automation to augment, not replace people
  • Leveraging SMS and Chat App APIs to efficiently connect with residents
  • Extending Microsoft Teams capabilities

Agenda

  1. 13:00 Title of task

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Speakers

Our webinar host

Who can join our events?

Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.

Attendance is included in our membership and partnership packages. A fee may apply for non-members. Please see individual event registration details for more information.

We are happy to answer all of your questions.
Please get in touch with Lauren Sheppard
at lauren.sheppard@socitm.net