Overview
Demystifying Digital Communications – The Trends to Watch
Whether it’s unified communications, a cloud contact centre, or collaboration apps — more public sector organisations are embracing digital communication channels to sustainably enhance service delivery and drive cost improvements.
While choosing the right solution can transform your organisation, free up resources to provide a more efficient service and allow colleagues to work from anywhere, there are also some key digital transformation trends to avoid.
This session will explore the key ways digital communication channels can increase convenience and reduce costs while also providing a blueprint highlighting the pitfalls every IT leader should be on the lookout for.
Learn how organisations like Liverpool City Council, The London Borough of Barking and Dagenham and Sefton Council are:
- Handling incoming calls more efficiently
- Empowering an agile workforce
- Using AI and automation to augment, not replace people
- Leveraging SMS and Chat App APIs to efficiently connect with residents
- Extending Microsoft Teams capabilities
Russell Tilsed
Senior Director - Public Sector, 8x8
Steve Edmonds
Sales Engineering Manager, 8x8
