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Can councils use AI to serve more people despite staff shortages?

This event has now ended.

Date & time

  1. 14 September 2022 13:00 - 14:00



Local government struggles to recruit and retain staff in their contact centres.

Work in a council often means repetitive queries, overwhelming contact spikes and financial constraints. These result in burnout and high staff churn. Demand for contact remains high and will continue to grow.

Sign up for this webinar to see how AI can support your contact centre staff and provide better service. You will see live demos and learn about real-life results from the sector, such as:

  • Telford and Wrekin Council reduced live chats by 67%
  • Lewes & Eastbourne Council freed up 5 live agents from live chat
  • Southampton City Council deflected 50% of resident emails  
  • Cheshire West Council handled 500% contact spikes

By converting unfilled agent roles into a pre-trained, customer-facing AI assistant, councils can serve citizens 24/7 regardless of staffing challenges.


Who can join our events?

Our events are open to everyone and relevant to all levels of staff, from new joiners right through to senior executives. This creates a vibrant mix which promotes innovation, sharing of best practice and drives the modernisation of public services.

Attendance is included in our membership and partnership packages. A fee may apply for non-members. Please see individual event registration details for more information.

Contact us to discuss your options.

Public sector – contact Poppy Whelan. Private sector – contact Aimie Francis.