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Outsourcing ICT: Lessons learned

There is no shortage of examples of ICT outsourcing contracts that have had problems – but many are, understandably, not happy to speak about it. 


The list ranges throughout the UK, with some of the best-known examples being widely publicised by the press, if not by the councils themselves. In our latest Inform report, we have included a selection of examples that illustrate the changing environment and how public services are re-thinking the provisioning of ICT. 


Among other things, this report examines the emerging approaches to outsourcing; outsourcing versus the cloud; the changing environment; and the role of SMEs. 

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